Welcome to DigiDreams We strive to provide digital products and exceptional customer service. Please review our refund and return policy below to understand our procedures regarding digital downloads.
1. Refund and Returns
Due to the nature of digital products, all sales are final. Once a digital download has been delivered, it cannot be returned or exchanged. We do not offer refunds or exchanges for any digital products listed in our website.
2. Exceptions
We understand that issues can occur. If you encounter a technical issue that prevents you from accessing your purchase, please contact our support team within 7 days of your purchase. We will make every effort to resolve the issue or provide an alternative solution. However, this does not constitute a refund or exchange.
3. Eligibility for Support
To be eligible for support, you must:
- Provide a detailed description of the issue you’re experiencing.
- Include your order number and proof of purchase.
- Facing the current issue with clear Screenshot.
4. How to Request Support
If you have a problem with your purchased product, please follow these steps:
- Contact Us: Reach out to our support team at info@amardigitals.in with the subject line “Support Request: [Your Order Number].”
- Describe the Issue: Provide a detailed description of the problem you are facing.
- Attach Proof of Purchase: Include your order number and any relevant screenshots or error messages.
5. Processing Time
Once we receive your support request, our team will work diligently to address your concern as quickly as possible. Please be patient as we resolve the issue.
6. Note for Our Valued Customers
Before completing your purchase, please carefully read about product description, refer demo(if available) or contact us to know about the products details for avoiding post purchasing issues, because our products are digital downloads, they are delivered immediately and cannot be returned or exchanged.
- Verify Compatibility: Ensure that the digital product is compatible with your device. We are not responsible for issues related to compatibility and we cannot issue refunds or process returns.
7. Policy Changes
We reserve the right to modify our refund and return policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.
8. Agreement
By purchasing digital products from DigiDreams, you agree to abide by this refund and return policy. If you do not agree with our policy, please refrain from making a purchase.
Thank you for your understanding and support!
Need help?
Contact us at info@amardigitals.in for questions related to refunds and returns.
Thank you for your understanding and for shopping with us!